As the majority of our pieces are handcrafted to order in our Sydney workshop, please allow time for production.

Production time starts from five business days and may go up to fifteen business days. We have estimated production times outlined on each product and you may also refer to your order confirmation which states the estimated production time.

Once handcrafted, orders are dispatched by express post. For more information regarding shipping please refer here.

Due to manufacturing constraints,  unfortunately we are unable to facilitate any urgent requests.

Orders may be cancelled or refunded up to one hour after placing your order. 

After this time, unfortunately we are unable to amend the order, such as changing size, or adding products. If your order hasn’t been dispatched, we are still able to amend any personal details, such as your shipping address. 

Please contact our Customer Care team here to confirm.

We accept VISA, Mastercard, PayPal and for US clients, Klarna and AfterPay on purchases under $2,000. 

Read more about Klarna FAQs here and AfterPay Terms & Conditions here

In most cases, a declined payment is due to insufficient funds, an expired card or security limitations set by your payment provider.

We recommend contacting your payment provider or bank for further assistance. If you continue to experience issues, please contact our customer care team here.

No, unfortunately we do not facilitate phone orders.

For security reasons, we do not facilitate phone orders. If you require assistance placing an order, please contact our customer care team here.

We offer gift cards in set amounts here, available to be used online. Gift cards are valid for three years from the date of purchase. 

You may purchase new butterfly earring backs here. 

For internally threaded cartilage posts, please contact our customer care team here to purchase.

We express ship Australian orders with Australia Post and international orders with DHL.

You can learn more about our shipping options, including any shipping fees here.

Once your order has been dispatched, you will receive a shipment confirmation outlining your order details, delivery details and your consignment reference which you can use to track your order.

We ship to the below countries:
Australia
New Zealand
Austria
Belgium
Canada
China
Denmark
Finland
France
Germany
Hong Kong
Ireland
Italy
Netherlands
Singapore
Sweden
Switzerland
Taiwan
United Arab Emirates
United Kingdom
United States
Vietnam

For more information, visit our Shipping & Returns conditions here.

Customs duty and tax are not included in our product prices, however are calculated and payable at checkout.

Yes, due to the high value of our orders, our shipments require a signature upon delivery.

For DHL shipments, your order will be taken to the local depot. If this occurs, you may arrange another delivery attempt or contact DHL directly for other options.

For Australia Post shipments, your order will be taken to your local Australia Post outlet and may be collected with photographic identification.

The majority of our pieces are handcrafted to order in our Sydney workshop. We also work with a small network of Responsible Jewellery Council accredited international manufacturers.

We work with 10k and 18k gold, sterling silver and vermeil, sourced from Responsible Jewellery Council accredited suppliers.

All SARAH & SEBASTIAN pieces come with a six-month voluntary manufacturer’s warranty. 

Any repairs or modifications made to your SARAH & SEBASTIAN jewellery not performed by SARAH & SEBASTIAN will void the voluntary warranty.

In addition to this, they come with guarantees that cannot be excluded under the Australian Consumer Law.  Please find the terms of SARAH & SEBASTIAN’s current voluntary warranty against defects and warranty period below as well as your rights under the Australian Consumer Law here.

We operate a repair service at our Sydney workshop and in most cases can repair jewellery to its original condition. 

You may lodge your repair here. If not covered under warranty, an estimated cost for repair will be provided and confirmed upon physical assessment.

Unfortunately we are unable to assist with any return or repair enquiries for product purchased from external stockists, please contact them directly for all enquiries.

We recommend visiting our size guide for information on how to confirm your ring size or necklace length. 

As ring sizes are not universal, please be advised that there may be slight variances between our sizes and those by other brands. We recommend opting for a standard size which can be exchanged and advise against ordering bespoke sizes without certainty.

Our signature fine chain necklaces can be made in the below bespoke lengths;

Fine Chain Necklace | Available as 14”, 16”, 18” or 20”

A bespoke fee is applicable depending on the request and unfortunately we are unable to accommodate any bespoke requests outside of the above.

Please contact our Customer Care Team here for a quote.

We offer a range of our rings in bespoke sizes.

Wire Rings | Available up to a size 64

Wedding Bands | Bespoke options depends on size & karat

A bespoke fee is applicable depending on the request and unfortunately we are unable to accommodate any bespoke requests outside of the above.

Please contact our Customer Care Team here for a quote.